Frequently Asked Questions
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You do not require a referral unless you want to access the Medicare rebate. Medicare requires either a referral from your GP under a MHCP or a referral letter from your psychiatrist.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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Yes. Your privacy is taken seriously and all information is handled in accordance with the Privacy Act 1988 (Cth) and relevant Australian health privacy legislation. Information shared during sessions is confidential. A report will be sent to your referring doctor as part of coordinated care, unless you specifically request otherwise.
There are limited circumstances in which confidentiality may be breached (e.g. if there is a serious risk of harm to you or others) — these will be discussed with you openly.